Sample Policy-----How customers obtain samples from RONBEN

Sample Policy at  RONBEN technology

We suggest customers take samples for quality test BEFORE we talk about the final offer and customization requirements. After your quality test and evaluation, you will know why you should choose us and how we can keep our customers competitive in their targeted market. If you need to present the sample to your customers, we can customize the sample with logo imprint and data services such as starting on/off images even for 1 pc sample order. Principally, sample fees and freight charges are for customer’s account .We have two solutions to deliver you the ordered samples.

1. Customers pay the sample charges first and provide us with A/C No. with FedEx, DHL, UPS, TNT etc (please advise us the registered post address which you provided to the courier for opening account, otherwise, the courier may refuse to take the goods), we shall deliver the samples on freight collect which means customer will pay the freight cost on their own.

2. Customers pay RONBEN both the sample fees and the shipping cost, we shall deliver the samples by Hong Kong DHL/UPS/ Fedex etc, with freight cost of our own .Generally, courier charge rates in Hong Kong are more economic than that in Shenzhen or our Customer’s City. We shall ask you for the couriers you prefer and work out the exact shipping cost with each courier for your confirmation.  This is our way to save shipping cost for our customers. Every dollar counts.


Free samples: We only offer free samples to our VIP old customers.

Samples for testing only: Some customers, especially those with purchase agent in Shenzhen, may find it a difficult situation when they have to buy many samples for one-model order from different suppliers to verify the right factory. In this case, we offer “free sample” testing on prepaid-n-return basis , customers pay the sample charges first, we shall refund the sample charges upon receipt of customer’s failed test report.

Sometimes, Why can’t we offer samples more than 3 pcs for a single model within 1 week ?

As we are dedicated in OEM/ODM, we don’t have so many neutral brand samples in stock. In addition, the cost of the components change over time, the samples are made in packs of 50 pcs. But some times we may have only 2 pcs samples left, Thus, we need 2 weeks to finish the production for another 50pcs samples. So we suggest customers try less than 3 pcs for a singe model for quality evaluations or we have to keep you wait for 2 weeks.